Notifications
Use the notification center, understand notification types, preferences, unread state, and resident notification routing.
Overview
Notifications keep board members aware of work that needs attention. They appear in the header bell, the board Notifications page, and can be summarized in the daily board digest when enabled.
Notification preferences are stored per board member. Turning a type off affects only your account.
Notification Center
The Notifications page includes:
- Total notification count
- Unread count
- Mark all as read
- Read/unread filter
- Type filter
- Grouping by Today, This Week, and Earlier
- Links to source records when available
Opening the bell or using mark-all-read updates read state.
Board Notification Types
| Type | Trigger |
|---|---|
| Urgent Maintenance | Urgent request submitted |
| New Maintenance | Non-urgent request submitted |
| New Violation | Violation filed |
| Violation Escalated | Violation status changes to escalated |
| Payment Received | Dues payment marked paid |
| Dues Late | Payment marked late by board or automation |
| Meeting Reminder | Scheduled reminder before a meeting |
| Board Digest | Daily summary of action items |
| Maintenance SLA | SLA threshold breached |
| Resident Violation Note | Resident responds to a violation |
| Resident Maintenance Note | Resident adds a request update |
Preferences default on unless explicitly set to off.
Who Receives Board Notifications
Board notifications are created for homeowners who:
- Belong to the community
- Are marked as board members
- Have a linked user account
- Have not disabled that notification type
If no board members are linked to user accounts, no board notification rows are created.
Source Links
Notifications can link to:
- Violations
- Maintenance requests
- Dues records
- Meetings
- Polls
- Forum threads
- Dashboard or settings pages
Board notifications route to board pages. Resident notifications route to resident-accessible pages.
Notification Preferences
Board notification preferences are managed in Settings -> Notifications. Available toggles include operational, payment, meeting, digest, and SLA notification categories.
Resident notification preferences are managed by residents in their portal Settings.
Daily Board Digest
When enabled, the board digest can summarize:
- Late dues count and amount
- Escalated violations
- Urgent open maintenance
- Unread resident messages
- Upcoming meetings
- Billing or Stripe Connect warnings
The digest is sent only when there is something actionable.
Troubleshooting
| Issue | Check |
|---|---|
| No notification received | Confirm your homeowner record is linked to your user account and marked board |
| Wrong notification route | Confirm the entity still exists and was not deleted |
| Too many notifications | Turn off categories in Settings |
| Resident did not receive a notice | Confirm resident has linked portal access and has not disabled that type |