Payments
Review dues balances, payment history, receipts, online payments, and board payment instructions.
Overview
The Payments page shows the resident's dues payment records. Residents can see outstanding balances, paid history, due dates, payment statuses, receipts, and online payment actions when the HOA has connected a Stripe account.
Residents cannot create dues charges or edit payment records. Dues records are generated and managed by the board.
Payment Statuses
| Status | Meaning |
|---|---|
| Pending | The payment is due but has not been recorded as paid |
| Late | The due date has passed and the board or automation marked the payment late |
| Paid | The board recorded payment or Stripe confirmed an online payment |
| Waived | The board waived the payment |
| Refunded | An online payment was refunded by the board |
Late payments may also mark the homeowner record delinquent on the board side. When all late payments are resolved, the board workflow can return the homeowner to active status.
Current Balance
If any payment is pending or late, the page highlights the latest unpaid item with:
- Amount due
- Pay period
- Due date
- Current status
- Last updated date
- Payment action
If there are no unpaid records, the resident sees an all-paid-up state and can still review payment history.
Online Payments
A Pay Now button appears only when the HOA has completed Stripe Connect setup. When available:
- The resident opens the payment modal.
- Card details are entered through Stripe Elements.
- SyncHOA does not see or store card numbers.
- Stripe charges the resident through the HOA's connected account.
- The dues payment is marked paid after confirmation.
- A receipt becomes available from the payment history.
If Stripe Connect is not active, the page routes residents to message the board for payment instructions.
Receipts
Paid records include a receipt link. The receipt link uses:
- Stripe's receipt URL for online payments when available
- SyncHOA's generated receipt PDF for board-recorded payments
Receipts are available only for paid payments.
Payment History
The payment history table includes:
- Pay period
- Due date
- Amount
- Status
- Receipt link when paid
- Last activity date
Residents can filter history by year when multiple due-date years exist.
What the Board Controls
The board controls:
- Dues amount
- Billing frequency
- Due day
- Period generation
- Manual payment recording
- Check or cash payment details
- Waivers
- Late status
- Refunds for online payments
Residents should message the board if a balance, due date, status, or receipt looks wrong.
Troubleshooting
| Issue | What to do |
|---|---|
| No Pay Now button | The HOA has not connected Stripe or Stripe requires more verification |
| Balance looks wrong | Message the board from the portal |
| Receipt is missing | Confirm the payment is marked paid, then contact the board |
| Card payment failed | Retry with the payment form or use the board's offline instructions |
| Payment already made offline | Ask the board to record the payment manually |