Requests
Submit maintenance or community issue requests, upload photos, track status, and add updates.
Overview
The Requests page lets residents submit and track maintenance or community issue requests. Each request is linked to the resident's homeowner profile and is visible to the board.
Residents can submit new requests, add updates, upload photos, and monitor progress. The board manages assignment, status changes, vendor coordination, and closure.
Request Statuses
| Status | Meaning |
|---|---|
| Open | Submitted and waiting for board review |
| Assigned | A vendor or responsible party has been assigned |
| In Progress | Work has started |
| Resolved | The board believes the issue has been resolved |
| Closed | No further action is needed |
| Cancelled | The request was cancelled |
Active requests include open, assigned, and in progress. Past requests include resolved and closed.
Submitting a Request
To submit a request:
- Open Requests.
- Select Submit Request.
- Enter a short title.
- Describe the issue clearly.
- Choose a category.
- Choose a priority.
- Submit the request.
The board receives a notification. Urgent requests trigger the urgent maintenance notification type.
Categories and Priority
Resident request categories include:
- Plumbing
- Electrical
- Landscaping
- Structural
- Amenity
- Pest control
- Painting
- Cleaning
- Other
Priorities include low, medium, high, and urgent. Use urgent only for issues that need rapid attention.
Photos
Residents can upload photos to their own maintenance request. Photos help the board and vendors understand the issue.
Uploads are stored securely and displayed through signed URLs. Residents cannot access file storage paths directly.
Updates and Notes
Residents can add updates from the request detail page. Use notes to:
- Provide additional context
- Confirm whether work happened
- Add access instructions
- Let the board know if the issue changed
Resident notes notify the board and become part of the request timeline.
Board Updates
The board may:
- Edit an open board-created request
- Assign a vendor
- Change status
- Add board notes
- Upload or remove photos
- Resolve or close the request
- Cancel the request
Residents receive maintenance update notifications when the request is assigned, moved in progress, resolved, closed, or cancelled, unless they disable those notifications.
When to Message the Board
Use board messaging when:
- A request was closed but the issue persists
- You need to change a request after submission
- A request belongs to the wrong unit
- You need to coordinate entry or scheduling
Use Help & Support only for issues with the SyncHOA portal itself.