SyncHOADocs
Resident Portal

Updates

Read board announcements, pinned notices, recent updates, and archived portal posts.


Overview

The Updates page lists announcements published by the board to the resident portal. Residents can search announcements and filter by date.

Only announcements with the portal or both channel appear in the resident portal. Email-only announcements are not shown here unless the board also published them to the portal.


Visibility Rules

An announcement appears to residents when it:

  • Belongs to the resident's community
  • Has been published
  • Is not deleted
  • Is assigned to the portal or both channels
  • Has not expired

Pinned announcements appear before unpinned announcements.


Announcement Labels

Label Meaning
New Published within the last 7 days
Pinned Marked by the board as important
Date badge Shows the publish date

Pinned updates remain at the top until the board unpins them or removes the announcement.


Filters

Residents can filter updates by:

  • Search text
  • New only
  • This week
  • This month
  • This year
  • Custom date range

Search checks announcement title and body.


Expiration

The board can set an expiration date on an announcement. Expired announcements disappear from the resident Updates page but remain in board records unless deleted.


Email Delivery

Some announcements may also be emailed. Email delivery depends on the board's chosen channel, resident contact data, and delivery settings. The resident portal only documents what was published to the portal.

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